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Web Services Guarantees at Arti Graphic Co. Print E-mail

We want you as our lifelong customer.. That's our mission...!
We'll do all our best to make you always happy and satisfied with all of services and products that you purchase from ArtiGraphic.com. Just call or email us at any time if you have any problem or if you feel unhappy from any services from us.

We guarantee that we'll do all our best to fix your problem as quickly and thoroughly as we can. Our teamwork is working hard to keep our service and our company the best in the industry. We improve our services and website daily to make you satisfied.

Every employee at Arti Graphic Co. is empowered and ready to solve all your problems.

 

A. DOMAIN NAMES GUARANTEES:

- Reliability:
Arti Graphic Co. will give you a personal license to give you all the rights to use and control the domain name in the registration period. With this license you can use, close, sell or transfer it to anyone or any other company you want at anytime. Arti Graphic will never sell, rent, transfer or close your domain without your permission.

- Registration Period Guarantee:
Once you register a domain name from Arti Graphic, your domain will be working at maximum in the next 48 hrs of the registration date and for your registration period. The default registration period in our company is one year.

- Renew Guarantee:
As our terms of services and domain names agreement, we'll notify you by e-mail and mobile/ phone calling before your renew date by 1 month. You'll get e-mail every 10 days in the last month of your registration period. Once you pay your invoice, Arti Graphic Co will keep your domain continue working without any losing time.

 

B. WEB HOSTING GUARANTEES:

- Reliability:
Arti Graphic Co. is committed to providing fast servers and reliable uptime for the web hosting. Our 24/7 network monitoring ensures that, if any problems happen, we'll resolve it immediately.

- UP-TIME Guarantee:
Meaning of Uptime: is the amount of time your site is online throughout the entire month. The best uptime would be 100%, but because things can break, we offer 99.9% uptime guarantees. This means that if your site is not accessible for more than 1 hour in a single month, we'll reimburse you, depending on our terms of service

- Real People:
We guarantee that you will be able to reach us and speak with a real human being ( NO Answer Machine ) as our support policy. Our teamwork is speaking English and Arabic and always ready to answer all your questions, fix your problems and help you resolve your issues.

- Backups, Files and Data Hosted Guarantee:
Your use of the web hosting service is at your sole risk. Arti Graphic is not responsible for files and/ or data residing on your account. Your files and data hosted guarantee is only for a backup. Arti Graphic takes weekly and monthly backups for all sites and restore it for free.

 

C. WEB DESIGN GUARANTEES:

At Arti Graphic, we are specializing in web design and development. And because, most of our projects will require frequency updated, we can only guarantee the following point:

Your web design will be unique and customized for only you, and we'll never resold it to any other client or make it downloadable through the internet without your permission.

 

D. ONLINE MARKETING GUARANTEES:

- 24 hours Unique Visitors:
Our website traffic is unique per 24 hours, which means that we don't count the same visitor more than once within a one day period.

- Real-Time Stats:
You will be provided with real-time stats so that you can keep track of your campaign's progress and website traffic delivery.

- 100% Manual Submission - Professional staff for Submission:
We NEVER use any software, bots, auto surfs, or redirected domains to submit your website or create social profiles or backlinks or even to send you website traffic. All of our submission will be by one of our operators.

 

E. MONEY BACK GUARANTEE:
Your satisfaction or your money back! There is NO RISK.!
If you decide to cancel your account at anytime Arti Graphic will refund you for the remainder of your term and of our refunds policy, excluding setup and domain registration fees.

- Refunds Policy:
- Domain Registration and Renew: Not available to refund*.
- Web Hosting: Full amount are available in the first 30 days. Not available after that**.
- Web Design: 50% from the paid amount in the first 10 days if the deal is not completed.
- Online Marketing: 50% from the paid amount in the first 10 days if the deal is not completed.
- Graphic Design: 50% from the paid amount in the first 10 days if the deal is not completed.
- Printing: Not available to refund.

* When you cancel your deal, you can transfer your domain as our domain transfer policy.
** Termination of your account for violation of our TOS is permanent grounds for non-refund.

 

PLEASE NOTE:
ANY BROKE OF OUR TERMS OF SERVICES WILL NOT GIVE YOU ANY RIGHTS OR GUARANTEE.
After all, we working hard to keep you happy and satisfied about every deal you make with us..!

Updated on Tuesday // 14.August.2012